Terms of Service
Last updated: March 2026
1. Services
Chiltern Computers provides computer repair, IT support, custom PC builds, and related technology services. All services are subject to availability and my technical capabilities.
2. Estimates and Pricing
All estimates are provided in good faith based on initial diagnosis. Final costs may vary if additional issues are discovered during repair. I will contact you before proceeding with any work that exceeds the original estimate.
3. Warranty
I provide a 30-day warranty on repair work performed. This warranty covers the specific repair carried out and does not extend to other components or pre-existing issues. Custom builds include manufacturer warranties on individual components.
4. Data and Privacy
While I take reasonable precautions to protect your data, I recommend backing up important files before any repair work. Chiltern Computers is not responsible for data loss during repairs. I do not access, copy, or retain personal data unless required for diagnostic purposes.
5. Liability
My liability is limited to the cost of the repair or service provided. I am not liable for consequential damages, lost profits, or data loss beyond the direct cost of my services.
6. Payment Terms
Payment is due upon completion of services unless other arrangements have been made. I accept cash, bank transfer, and major credit/debit cards. For custom builds, a deposit may be required before ordering components.
7. Uncollected Equipment
Equipment not collected within 30 days of completion notification may be subject to storage charges. After 90 days, uncollected items may be disposed of at my discretion.
8. Contact Information
For questions about these terms, please contact me at:
david@chilterncomputers.net
07971 331814
38 Hilldene Avenue, Harold Hill, Romford, Essex, RM3 8YP