Privacy Policy

1. Introduction

Chiltern Computers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request a service.
• Device Information: Details about the computer or device you bring in for repair, including make, model, and serial number.
• Service Records: Information about repairs performed, parts used, and service history.
• Communication Records: Records of correspondence between you and Chiltern Computers.

3. How We Use Your Information

We use your personal information to:

• Provide computer repair and IT support services
• Communicate with you about your service requests
• Send invoices and process payments
• Maintain records for warranty purposes
• Improve our services based on feedback

4. Data on Your Devices

When you bring a device in for repair, we may need to access files and data for diagnostic purposes. We do not copy, retain, or share any personal data from your devices unless specifically required for the repair and agreed with you in advance. We strongly recommend backing up your data before any repair work.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Customer records are kept securely and are only accessible to authorized personnel.

6. Data Retention

We retain customer records for as long as necessary to provide our services and fulfill legal obligations. Service records are typically kept for 6 years for warranty and accounting purposes. You may request deletion of your personal data at any time, subject to legal requirements.

7. Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers who assist in our operations (such as payment processors) or when required by law.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing of your data
• Request data portability

9. Cookies and Website Analytics

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party analytics that collect personal data without consent.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: