Accessibility

Our Commitment

Chiltern Computers is committed to digital accessibility. We work hard to improve the experience for all users and follow recognised accessibility standards.

Website Accessibility

Our website is built to be easy to use and accessible to everyone. We aim to meet WCAG 2.1 AA standards by including:

• Simple navigation and clear layout
• Descriptive text for links and images
• Strong colour contrast for readability
• Support for keyboard navigation
• Mobile-friendly and responsive design
• Compatibility with screen readers

Physical Accessibility

At our Harold Hill location, we aim to make in-person services as accessible as possible:

• Ground floor entry
• Collection and delivery services
• Flexible appointment times
• Clear and patient communication
• Support by phone, email, or in person

Assistive Technology Support

We’re familiar with many assistive tools and can advise on setting up computers to work well with screen readers, voice software, and other technology.

Communication Preferences

We offer several ways to get help or support:

• Phone support with patient guidance
• Email for detailed help and instructions
• Face-to-face meetings with visual help
• Written quotes and service details
• Support for family or carers joining the discussion

Ongoing Improvements

We review our website and services regularly to improve them. We welcome your feedback and ideas on how we can do better.

Browser and Assistive Technology Compatibility

Our website works well with:

• Popular browsers like Chrome, Firefox, Safari, and Edge
• Screen readers such as JAWS, NVDA, and VoiceOver
• Voice control software
• Keyboard-only browsing
• Zoom up to 200%

Feedback and Support

If you find any accessibility issues or have ideas to improve, please let us know. We’re here to help and value your input.